Remote (U.S.) Customer Success Full-Time
Description
As a Customer Success Manager, you'll own relationships with a portfolio of key shipper accounts and ensure they receive exceptional service on every shipment. You'll act as the bridge between our customers and operations — proactively communicating, resolving issues fast, and identifying opportunities to grow each account. This role is perfect for someone who is equally relationship-focused and operationally sharp.
What You'll Do
- Manage day-to-day relationships with an assigned book of shipper accounts
- Monitor shipment performance and proactively communicate updates and exceptions
- Conduct regular business reviews with key customers to identify pain points and growth opportunities
- Collaborate with operations, sales, and billing to resolve issues and improve the customer experience
- Track customer health metrics and escalate at-risk accounts to leadership
What You Need
- Empathetic listener who builds genuine trust with customers
- Calm and solutions-oriented when managing service failures
- Organized and able to juggle multiple accounts without dropping the ball
- Commercially aware — understands how to protect and grow revenue within accounts
Requirements
- 2+ years in customer success, account management, or logistics operations
- Experience managing B2B relationships, ideally in freight or supply chain
- Comfort with data — able to analyze shipping reports and spot trends
- Excellent written and verbal communication skills
- CRM experience (Salesforce, HubSpot, or similar)
What's in It for You
- Competitive salary + account growth incentives
- 100% remote with flexible hours
- Full benefits package
- Quarterly team off-sites and company events
- Clear career path into senior account management or sales leadership
To apply, send your CV to support@expeditegs.com with Customer Success Manager as the subject line.
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