Remote (U.S.) Customer Success Full-Time
Description
As a Customer Success Manager, you'll own relationships with a portfolio of key shipper accounts and ensure they receive exceptional service on every shipment. You'll act as the bridge between our customers and operations — proactively communicating, resolving issues fast, and identifying opportunities to grow each account. This role is perfect for someone who is equally relationship-focused and operationally sharp.
What You'll Do
- Manage day-to-day relationships with an assigned book of shipper accounts
- Monitor shipment performance and proactively communicate updates and exceptions
- Conduct regular business reviews with key customers to identify pain points and growth opportunities
- Collaborate with operations, sales, and billing to resolve issues and improve the customer experience
- Track customer health metrics and escalate at-risk accounts to leadership
What You Need
- Empathetic listener who builds genuine trust with customers
- Calm and solutions-oriented when managing service failures
- Organized and able to juggle multiple accounts without dropping the ball
- Commercially aware — understands how to protect and grow revenue within accounts
Requirements
- 2+ years in customer success, account management, or logistics operations
- Experience managing B2B relationships, ideally in freight or supply chain
- Comfort with data — able to analyze shipping reports and spot trends
- Excellent written and verbal communication skills
- CRM experience (Salesforce, HubSpot, or similar)
What's in It for You
- Competitive salary + account growth incentives
- 100% remote with flexible hours
- Full benefits package
- Quarterly team off-sites and company events
- Clear career path into senior account management or sales leadership
Join Our Team
Apply for This Position
Interested in the Customer Success Manager role? Fill out the form and our team will review your application and reach out if your profile is a match.
- Fast application process
- We review every submission
- Response within a few business days
- Your CV stays confidential